Privacy Policy

PhysioWorks Privacy Policy

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We are committed to protecting your privacy and the confidentiality of your Personal Information.

Personal Information

Any personally identifiable information about a customer* is considered Personal Information and will be treated in accordance with this policy.

Identified Purposes

PhysioWorks collects, uses and discloses Personal Information for the following purposes:

To deliver safe & effective patient care
To communicate with you
To provide reports to your physician and other identified third parties
To invoice for services
To process payments for services
To submit claims for payment by third parties
To compile statistics
To comply generally with the law
To comply with all regulatory requirements.

Consent

Your knowledge and consent of PhysioWorks collection, use and disclosure of your Personal Information is critical.

We rely on the following actions by you as indications of your consent to our Personal Information practices:

Your voluntary provision of Personal Information directly to PhysioWorks or through a representative for the purposes identified above
Your express consent or acknowledgement contained within a written, verbal or electronic process
Your consent solicited by PhysioWorks for a specified purpose
Your consent given through your authorized representative such as a legal guardian, agent or holder of a power of attorney.

Provided that you give reasonable notice, you may withdraw your consent at any time.

Limiting Collection and Retention of Personal Information

PhysioWorks will only collect, use or disclose Personal Information that is necessary for our Identified Purposes or as required by law. If we require Personal Information for any other purpose, you will be notified, and subject to your consent, that new purpose will become an Identified Purpose. We will only collect Personal Information by fair and lawful means and will retain that information only as long as necessary to fulfill our Identified Purposes.

Accuracy

PhysioWorks will maintain your Personal Information as accurate, complete and up-to-date as is necessary for the Identified Purposes.

Safeguards

PhysioWorks will protect your Personal Information by security safeguards appropriate to the sensitivity of the information. Safeguards will vary according to the sensitivity, format, location and storage of the Personal Information.

Accountability, Openness and Customer Access

PhysioWorks is responsible for all Personal Information under our control and has designated a Privacy Officer who is accountable for our compliance with this Privacy Policy.

If you have any questions about this Privacy Policy, or your Personal Information, please call the Office at 905 455 8083 or email us at email@PhysioWorks.net.

Challenging Compliance

If you are not satisfied with PhysioWorks' response to a privacy related inquiry, you may contact the Office of the Privacy Commissioner of Canada during business hours at 1 800 282 1376 or visit their website at www.privcom.gc.ca.

* In this policy, "customer", "you" or "your" includes any individual who has requested, applied for or been supplied with services by PhysioWorks, including any other individual for whom the customer has acted as agent, guardian or representative.

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